Refund & Return

Treseva Hair Return & Exchange Policy

At Treseva Hair, we are dedicated to offering premium products and excellent service. If you're not completely satisfied with your purchase—whether the item arrived damaged, you ordered the wrong size, or it simply didn’t meet your expectations—you may request a return or exchange within 90 days of your purchase date.

Important Guidelines:

Requests for return or exchange must be made within 90 days of receiving your order.
Items must be unused, unworn, unwashed, uncut, undyed, and kept in their original packaging. Used, damaged, or customized items, as well as requests made beyond the return period, are not eligible.
Returns without prior approval will not be accepted.

Returns

Customers are responsible for all shipping costs associated with returns. A $20 original shipping fee incurred by Treseva Hair will be deducted from your refund, and you are responsible for the return shipping costs.But we offer free exchanges within 90 days of purchase!

We accept eligible return requests submitted within 90 days of the original ship date. All returned items must meet the requirements below.

Return Eligibility

Hair must be in its original, resalable condition: unused, uninstalled, undamaged, and unaltered. Hair that has been washed or colored is not eligible.
The original packaging, including the gold security tie, must remain intact. Complimentary gifts do not need to be returned.
Your request must be submitted within 90 days of the original ship date. Once approved, you must ship your items back within 14 days and provide a tracking number. Requests that do not meet these requirements will no longer be valid.

Human hair extensions are hygiene-sensitive products. To help protect every customer’s health and safety, we can only accept returns that meet all of these conditions, subject to applicable law.

Orders returned due to customer-related issues—including an incorrect shipping address, refusal to pay applicable customs duties, or refusal of delivery—may not be eligible for a refund, subject to applicable law.

Refund Processing Time

Once we receive and inspect your returned items, approved refunds will be processed within 5–6 business days.

In cases where an order is delayed by more than 10 days due to carrier issues or is temporarily held by customs, we may offer an initial 30% refund upon request. The remaining 70% will be refunded once we receive and inspect the returned items. A full refund under this arrangement requires the products to be returned. This policy is subject to applicable consumer protection laws.

How to Request a Return

Email info@tresevahair.com before shipping your items back. Please include clear photos of the products with your return request.
Once your request is approved, we’ll provide the correct return address. Please do not send your package to the address on the original shipment.
Ship your items back and email us the tracking number. We are not responsible for lost return packages to the extent permitted by applicable law. A tracking number is required.
Once your package arrives, we’ll inspect the items. Approved refunds, including any applicable partial refunds, will be processed within 5–6 business days. Items showing signs of use will not qualify for a refund under this policy.

Need assistance? Contact info@tresevahair.com.

Exchanges

Ordered the wrong item or chose a shade that isn’t quite right? We’re happy to help you find your perfect match. Eligible exchange requests must be submitted within 90 days of the original ship date.

Exchange Eligibility

To qualify for an exchange, your items must be in their original, resalable condition and meet all of the following requirements:

Hair must be unused, uninstalled, undamaged, and unaltered. This includes hair that has been washed or colored.
The original packaging and all security ties must remain intact. Items with cut or removed security ties will be considered used. Complimentary gifts do not need to be returned.
Your request must be submitted within 90 days of the original ship date. Once approved, you must ship your items back within 14 days and provide a tracking number. Requests that do not meet these requirements will no longer be valid.

Please return only items that meet these conditions. Items that do not qualify cannot be processed for an exchange.

Exchange Processing Time

Once we receive and inspect your returned items, approved exchanges and any applicable partial refunds will be processed within 5–6 business days.

How to Request an Exchange

Email info@tresevahair.com and let us know which item you’d like to exchange. Need help choosing a shade? Our team will be happy to assist.
Confirm that your items meet the eligibility requirements above. We’ll provide the correct return address after approving your request. The return address is different from the original shipping address, so please wait for our instructions before sending anything back.
After shipping your package, email us the tracking number. We are not responsible for return packages lost in transit, to the extent permitted by applicable law.
Once your package arrives, we’ll inspect the items. Approved exchanges and any applicable partial refunds will be processed within 5–6 business days. Items showing signs of use will not qualify for an exchange or refund under this policy.

Questions? Reach out to info@tresevahair.com. We’re here to help.

Common Questions

Who covers the return shipping fee?

If the issue is our fault (wrong or damaged item), Treseva Hair will cover the return shipping cost.
If the return is due to customer preference or error (wrong size, change of mind), shipping costs are the responsibility of the customer.

Can I return or exchange custom hair extensions?
Custom products are not eligible for return or exchange.
However, if there's an issue caused by us, we can remake, repair, or partially refund the item if you return it within 3 months of shipment.
If the error was on your part (e.g., wrong measurements), the unit cannot be refunded, but we can adjust it for an extra cost.

Do you refund repair orders?
No. Repair orders are non-refundable under all conditions.
However, if you're unhappy with the repair, we can help adjust the unit if returned within 30 days of receipt.

Can I cancel my order?

Stock orders: If not yet shipped, you may cancel by contacting us quickly. If already shipped, you’ll need to wait for delivery and then initiate a return.
Custom orders: If canceled before completion, you’ll receive a 50% refund to cover labor and materials.

How soon will I receive a refund?
Refunds will be processed to your original payment account within 3–5 business days after return approval.

How long will it take to receive an exchange item?
Replacements are shipped within 3–5 business days after approval. Delivery typically takes 5–7 business days.

Is there a way to speed up the exchange?
Yes. If you need the replacement urgently, we suggest placing a new order immediately and returning the original item separately.

What if my return parcel is lost in transit?
We can only issue refunds or exchanges once the returned items are received. Treseva Hair is not liable for lost return shipments. We strongly recommend using a trackable delivery service.